Who we are
As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.
We know what matters to you
Delivering reliable, high-quality roofing services that leave customers feeling confident and protected.
For Knights Roofing, every interaction is about more than business – it’s a chance to establish trust, share your expertise, and reinforce your reputation as Edmonton’s go-to roofing company. Often, that starts with a phone call.
At PHMG, we make sure that first impression mirrors your work – professional, honest, and rooted in integrity. Whether it’s routing homeowners to the right department, educating customers on roof care and maintenance, or promoting seasonal services, we help you turn hold times into branded opportunities.
We don’t stop at the phone. We extend that personal touch to video content and branded posts for your social media, keeping things consistent and your customers engaged across multiple platforms.
With PHMG, you’ll reinforce the value behind every roofing project – creating standout experiences that go beyond the shingles and slate.
The result? A sound as polished and professional as Knights Roofing.
Showing the value of quality
1. Keeping callers confident
Tailored to your brand
Answer before you answer
Maximizing every opportunity
One voice, endless possibilities
With PHMG, consistency and distinction come together. Your signature sound will echo your values across every location, while allowing for localized updates – ensuring every caller experience feels unmistakably Knights Roofing Ltd.
70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Knights Roofing journey.
Case Study: Marathon Hardware
As a leading distributor of cabinet hardware and accessories, Marathon Hardware serves a vast network of designers, contractors, and retailers across Canada. Our challenge was to reinforce their reputation for quality and innovation, while ensuring every caller received a professional experience.
Through tailored on-hold messaging, auto attendants, voicemails, and after-hours productions, we delivered a scalable phone solution that educates, engages, and reassures callers. The result? A consistent, branded experience across every touchpoint – keeping customers connected, reducing missed calls, and supporting Marathon’s mission to set the standard in their industry.
OUR CLIENTS
In good company
Your Package
Brand Sound
Included in the package:
- Licensing for On-Hold Marketing productions across one location
- Brand Sound™ – a unique music track tailored to your business
- Creative copywriting from ingenious in-house writers
- Choice of over 300 global voiceover artists
- Multi-Platform Music Licence to use your track across every marketing channel
- Creative Workshop with an industry leading Composer to uncover your unique sound
- Sonic Logo – a musical motif as iconic as your visual logo
- Audio Tool Kit – edits of your track to use in your own content creation
- Complete installation and upload
- Studio time
- Editing and marketing expertise
- Account Manager to manage your projects
+ Complete Caller Experience (CCE)
- Total call mapping to improve your caller journey
- Comprehensive audio audit
- Telephony solution proposal and delivery
- System programming and readiness
- Ongoing technical consultation and updates
+ Multi-Language
- Voiceover and translations in additional language
+ Voice Pro
- Voiceover Suite for all non-broadcast channels
- Directed Voice Session with your chosen voice artist
Let’s get started
Contact Miguel Lima at Miguel.Lima@phmg.com or call +1 437 995 1152 to get in touch.