A new era for your brand

PHMG × Casa Auto Group

From adventurous truckers to busy families, make every caller feel at home with messaging, music, and voice that speaks to your values.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

…creating a dealership experience that inspires trust and peace of mind.

For Casa Auto Group, every interaction is a chance to build a strong relationship with callers, letting them know they’re dealing with the nice guys.

At PHMG, we make sure that crucial first impression counts, driving positive brand recall and confidence for miles down the road.

Whether it’s demonstrating the care that goes into each service, promoting the latest great-value deals, or a word on Wally’s legacy, we help you turn hold times into branded opportunities.

And we don’t stop at the phone. We extend that personal touch to video content and branded posts for your social media, keeping things consistent across multiple platforms and for multiple dealerships.

With PHMG, you’ll reinforce the value behind every test drive, tune-up, and trade-in – creating standout experiences that callers remember.

The result? A sound as polished and professional as your business.

Go the extra mile on the phone

Keeping callers confident

Casa’s all about making drivers feel at home. Our world-class creatives echo that sentiment through custom music, messaging and voice artistry – establishing a welcoming tone and professional image.

Tailored to your brand

Every word, note, and sound is exclusively designed around Casa Auto Group – communicating your values, standards and unwavering commitment to customer service at every touchpoint.

Answers before you answer

Let your phone system take the wheel with helpful updates on opening hours, new inventory, and the latest offers – keeping callers engaged and informed while they wait.

Maximizing every opportunity

A smart, optimized phone system doesn’t just connect calls – it saves sales by shortening your wait times, and ensuring your customers always get through to the right team member.

One voice, endless possibilities

With PHMG, the personal and professional come together. Your signature sound will reflect the trusted service offered across all Casa Auto Group dealerships – while creating opportunities for cross-selling and deeper customer connections at each.

Here’s an example we crafted for you

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Audio Branding

Friendly, familiar, and packed with cross-selling potential – all delivered with that trademark warmth that puts your callers at ease.

You’ll get the same attention to detail for every location, seamlessly uploaded to your phone systems with exceptional support from us.

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On-Hold Marketing

Comfort drivers in El Paso and beyond with custom messaging that highlights both your integrity and latest seasonal offerings.

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Translation

Make your entire audience feel right at home thanks to perfect translations.

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Casa Auto Group journey.

Case Study: Hometown Auto & Credit

“PHMG and our account manager have been great to work with. Our customer experience has improved dramatically since we began using their music on hold service. The additional help PHMG has provided with our current phone system has really improved our ability to handle the increased call volume without needing additional headcount. The followup and follow through has made working with PHMG an enjoyable experience.”

Jeff Clark, Owner

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Grow your credibility with Complete Caller Experience

From the moment the phone rings, Casa Auto Group sets the standard.

Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service, and integrity you deliver across every business.

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The smoothest journey starts with Complete Caller Experience

From the moment the phone rings, the Casa Auto Group experience begins.

Our Complete Caller Experience ensures every caller hears the same care, passion and professionalism you deliver in person.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.

GoTo Connect – Where Every Call Builds Your Brand

Running a business is hard enough without worrying about your phone system. That’s why we’ve partnered with GoTo Connect – combining their cutting-edge cloud telephony with PHMG’s expert setup, bespoke audio branding, and 24/7 support.

Purpose-Built Caller Experience
Our solution offers custom messages and branded audio, designated call flows that reflect your business, can work from any device, and multi-site use.
End-to-End Support
Setup, configuration, testing, and onboarding managed by PHMG experts.
Cost-Saving, Scalable Platform
Requires no expensive hardware, delivers better call quality with less downtime, and grows and adapts alongside your business.
Stress-Free Setup
We provide clear steps with minimal input required, along with ongoing optimisation and support to ensure continued success.
Purpose-Built Caller Experience
Our solution offers custom messages and branded audio, designated call flows that reflect your business, can work from any device, and multi-site use.
End-to-End Support
Setup, configuration, testing, and onboarding managed by PHMG experts.
Cost-Saving, Scalable Platform
Requires no expensive hardware, delivers better call quality with less downtime, and grows and adapts alongside your business.
Stress-Free Setup
We provide clear steps with minimal input required, along with ongoing optimisation and support to ensure continued success.
OUR CLIENTS

In good company

Your Package

Brand Symphony

Included in the package:

  • Licensing for On-Hold Marketing productions
  • Grammy award winning composition and production to create a unique piece of music tailored to your business
  • Globally renowned Copywriters trusted by global brand leaders
  • Choice of over 300 global voiceover artists
  • Brand Symphony™ to play your exclusive music track in any marketing channel you wish
  • Tailored Brand Workshop with our leading genre specific award-winning composers to uncover your unique sound
  • Music and Voice for Advertising – align your brand across broadcasting channels
  • Audio Production for Video to elevate your video marketing
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist
  • Multi-Language voiceover and translations
  • Complete Caller Experience to streamline the full caller journey
  • Immersive Collaborative Experience with the development of your sonic identity
  • Complete installation and upload
  • Studio time
  • Personal Creative Consultant and a dedicated Key Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Let’s get started

Contact Michael McClure at Michael.McClure@phmg.com or call +1 (872) 299 6396  to get in touch.