A new era for your brand

PHMG × Carlock Automotive

Wherever your customers connect, captivate them with messaging, music and voice that sharpens your competitive edge and affirms your role as a partner in automotive excellence.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you…

… offering destinations where quality vehicles and genuine care come together.

For Carlock Automotive, every interaction is about more than business – it’s a chance to reflect your promise of luxury, trust and exceptional service. Often, that starts with a phone call.

At PHMG, we make sure that first impression mirrors each of your dealerships – professional, approachable, and centred on customer care.

Whether it’s guiding drivers to the right department, promoting your latest inventory, or cross-selling seasonal services, we help you turn hold times into branded opportunities.

We don’t stop at the phone. We extend that personal touch to high-performing video content and branded posts for your social channels – keeping your community engaged and your message consistent across every platform.

With PHMG, you’ll reinforce the value behind each location – creating distinctive experiences that come together to form an unforgettable brand.

The result? A sound as polished and professional as Carlock Automotive itself.

Miles Beyond Ordinary

Keeping callers confident

You provide an experience that inspires driver confidence at every turn. Our globally-renowned, Grammy award-winning creatives echo that through custom music, messaging and voice artistry – establishing a refined tone to match each locations’ distinct yet unified personality.

Tailored to your brand

Every word, note and sound is crafted exclusively for each dealership within the Carlock Automotive family – communicating your individual values, standards and expertise across all touchpoints.

Answer before you answer

Keep callers engaged and informed with helpful updates on your new vehicles, latest specials, automotive services, and FAQs – so they feel supported long before they take to the driver’s seat.

Maximizing every opportunity

A smart, optimized phone system doesn’t just connect calls – it saves sales by shortening perceived wait times, creates a more enjoyable customer experience, and captures every opportunity with out-of-hours messaging and professional voicemails.

One voice, endless possibilities

With PHMG, consistency and distinction come together. Your signature sound will echo your trusted service across each dealership, while allowing for scalable, localized updates – ensuring every call feels unmistakably you.

Here are some examples we crafted for you:

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Your Audio Branding

Upbeat, friendly and experienced – all designed to reflect your reputation for quality vehicles and service. You’ll get the same attention to detail for each location, seamlessly uploaded to your phone systems with exceptional support from us.

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Your Auto Attendant

Now, callers get clarity from the first hello, with accurate routing options delivered in the same approachable voice.

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Your Before and After

Allow us to introduce a before and after comparison for your phone system – where your new auto attendant and audio branding messages align to create a smooth, consistent, and positive customer experience.

Your Video Before and After 

Capturing attention from the very first frame, our sleek music, scripting and voice artistry set the stage for an immersive experience that feels both informative and personal – echoing your mission across social platforms, long after the screen fades to black.  

Play Video

70% of callers placed on hold with silence or generic music hang up within a minute. Our elegant audio branding keeps them engaged – and on their Carlock Automotive journey.

PHMG has made the process of organising personalised messages quick and easy – we’re very impressed with their continued professional service.

Jana Clayton
Office Manager
Mercedes-Benz Toorak

Go the extra mile with Complete Caller Experience

From the moment the phone rings, the Carlock Automotive journey begins.

Our Complete Caller Experience ensures every caller hears the same professionalism, trusted service and integrity you deliver in person.

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
OUR CLIENTS

In good company

Your Package

Brand Symphony

Included in the package:

  • Licensing for On-Hold Marketing productions
  • Grammy award winning composition and production to create a unique piece of music tailored to your business
  • Globally renowned Copywriters trusted by global brand leaders
  • Choice of over 300 global voiceover artists
  • Brand Symphony™ to play your exclusive music track in any marketing channel you wish
  • Tailored Brand Workshop with our leading genre specific award-winning composers to uncover your unique sound
  • Music and Voice for Advertising – align your brand across broadcasting channels
  • Audio Production for Video to elevate your video marketing
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist
  • Multi-Language voiceover and translations
  • Complete Caller Experience to streamline the full caller journey
  • Immersive Collaborative Experience with the development of your sonic identity
  • Complete installation and upload
  • Studio time
  • Personal Creative Consultant and a dedicated Key Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Let’s get started

Contact Nathan Taplin at Nathan.Taplin@phmg.com or call +1 (872) 299 6413 to get in touch.