Technical Implementation Consultant

Full-time, $49,500 OTE

Chicago

Client Technology Solutions

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Job Title: Technical Implementation Consultant

Reports To: Head of Technical Implementation

Location: Chicago

 

Role Summary & Purpose: Plays a key role in the organization of telecoms implementation work for PHMG customers to allow for a seamless set-up of their contracted audio services. It is their job to liaise with Internal Field Service Managers & Client Account Managers to ensure information and support are offered and supplied when needed. Case completions include liaising and working with third party suppliers and contractors from across North America.

Essential Responsibilities:

  • Development and management of strong working relationship with 3rd party suppliers and internal teams to ensure effective delivery of telecoms engineering and audio branding works
  • Ordering and coordination of delivery of all third-party engineering works required to enable client telecoms system provide Audio Branding services
  • Coordination of all required works to upload audio content produced by PHMG.
  • Liaising with internal teams and external partners to resolve client issues/questions related to delivery of PH Media audio branding services
  • Ensure that case completion and telephone usage volume reach an acceptable standard monthly in accordance with the latest appendix (arranged by Head Of Technical Implementation and in accordance with departmental objectives)

 Required Experience:

  • Experience in communications and administrative skills
  • Computer and Email experience
  • Working in an SLA environment

Required Competencies:

  • Excellent communication and administrative skills
  • Strong sense of urgency and comfortable closing high volumes of case work
  • Dedicated team player with drive and initiative
  • Strong organizational and detail orientated skills
  • Ability to meet SLA expectations

About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio 
branding agency – working with 37,000 clients in 54 countries across the globe. This expansive client list includes 
household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, colour, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All applicants must possess current US work authorization.

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