Head of Account Management (North American Market)

Role: Head of Account Management (North American Market) 
Location: Old Trafford, M16 0PQ
Hours: 1pm – 10pm (Monday – Thursday), 1pm – 6pm (Friday), with flexibility to cover global teams
Package: up to £45,000 basic (£80,000 OTE)

As the Head of Account Management, North American, you play a pivotal role in steering the performance and success of your market. A true leader, you navigate your team through strategic decisions, client interactions, and overall departmental direction with confidence and professionalism. Your macro-level perspective enables you to foresee the impact of external factors on your market, allowing you to adapt and lead effectively. 
At the heart of the role is the management of a team of Account Managers, each responsible for the day-to-day management of a volume client base. These accounts are made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless cross-functional working with our creative and engineering departments, they deliver top-quality productions whilst consulting on their clients’ needs.  

Key Responsibilities:

• Strategic Leadership: Make informed decisions about your team, clients, and strategic direction, setting a strong example as a visible role model for Client Services.
• Adaptability: Demonstrate flexibility in adapting plans as circumstances change, presenting with a motivational style that keeps the team engaged and motivated.
• Outcome Focus: Stay calm and focused on achieving objectives, delivering high-quality results, and overcoming obstacles. Analyse and adjust quickly in the face of challenges.
• Effective Communication: Clearly explain the 'why' behind any change, providing a vision of improvement and personal benefits for your team.
• Data Proficiency: Identify patterns in data, translating key performance indicators (KPIs) and metrics into a clear and simple 'data story.' Ask non-obvious questions to address underlying issues and mitigate risks.
• Team Culture: Emphasize team culture, showcasing PHMG values such as passion, hard work, continuous improvement, and investment in skills and personal development.

Strategic Objectives and Responsibilities:

• Visionary Leadership: Act as the voice of Client Services for your region, equally comfortable with long-term strategy and hands-on client service. Create plans for future success and intervene when necessary for improvement.
• Team Alignment: Ensure the team align with your vision, acting on your behalf with a detailed understanding of your goals.
• Market Knowledge: Collaborate closely with Business Development Managers and Heads of Sales, sharing market knowledge and fostering mutual respect in line with PHMG's growth plans.
• Data-Driven Decision-Making: Report monthly on the health of your regional client base, making informed decisions based on data and insight.
• Accountability: Hold yourself accountable for role-modelling expected behaviours and values, leading with trust and integrity.
• Driving Performance: Treat every account as a key account, demanding excellence in every aspect.
• Driving Growth: Ensure team performance drives revenue growth within the client base.

Measures of success:

• Region Health Score: Evaluate the overall health and performance of the region.
• Region Churn Below Forecast: Ensure client retention is in line with or exceeds forecasts.
• Region Growth: Drive sustainable growth within the region.

What you’ll get in return:

• Free PureGym membership after 3-months served
• Cycle to work scheme
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Smart pension scheme
• Life insurance and critical illness cover
• All expenses paid company events in sought after venues
• Free fruit & breakfast
• Company sports teams
• On-site barber and beautician
• Car valet service
• Career development directly linked to your performance
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Dedicated Employee Assistance Programme

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

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