Best Option Restoration

A new era for your brand

PHMG × Best Option Restoration

Wherever your customers are, bring them peace of mind with a sound that reassures, informs, and supports.

Who we are

As the industry leader in audio branding, PHMG has revolutionized how over 37,000 businesses connect with their customers since 1998. From custom audio productions to seamless GoTo Connect integration, we help our clients transform every interaction into a powerful brand moment. Whether you’re answering calls, routing inquiries, or sharing timely updates, we give your business the voice, tools, and technology to build stronger customer connections.

We know what matters to you

Responding quickly, restoring safety, and recovering clients from disasters in their time of need.

At Best Option Restoration, every call could be someone’s worst day.

The first interaction is your chance to provide clarity, comfort, and confidence in your services.

With PHMG, you’ll turn that crucial moment into a calm, professional experience… from smart call routing that gets them help faster, to on-hold messaging that explains your process and credentials for the ultimate reassurance.

We’ll even help your sound extend beyond the phone system – across your videos, website, and social media – so you’re consistently building trust across every channel.

Over 100 locations – one consistent, compassionate voice.

Strengthening every customer connection

Calm in the chaos

Our expert scriptwriters, composers, and voice artists craft custom telephone messaging and music that reflect your professionalism and care, helping customers feel supported from the very first word.

Built for your brand

Whether it’s highlighting your rapid response time or IICRC-certified team, each element of our audio production is tailored to Best Option Restoration, with your brand promise ringing true at every touchpoint.

Communication that comforts

You can use hold time to answer pressing questions, outline next steps, share safety tips, or promote seasonal services – so no client feels left in the dark.

Streamlined from the start

Smart call flows and clear menu options connect callers directly to the right specialist, whether it’s for water, fire, mold, or storm damage. No delays, no confusion.

Consistency that scales

Whether a customer is calling your Colorado headquarters or a franchise in Florida, your sound stays strong, united, and unmistakably yours.

Complete Caller Experience

Rebuilding lives, one call at a time – Complete Caller Experience

As Best Option Restoration grows, so does your responsibility to deliver excellence consistently. Your phone systems should evolve with your mission – ensuring every caller feels guided, supported, and reassured.

With PHMG’s Complete Caller Experience you can:

Deliver professionalism at every turn

Reduce missed calls and abandoned inquiries with clear, branded caller journeys from the first ring. Let us handle the setup and maintenance, so your team can focus on the response.

Stay responsive

Leverage intelligent call routing and real-time updates, with dedicated support from our US-based teams.

Scale your voice

Ensure brand consistency across every new franchise location, keeping your message aligned as you expand.

Build lifetime trust

Turn phone calls into loyal relationships, reducing dropped calls and missed opportunities.

GoTo Connect

Seamless Service Starts with GoTo Connect

We know that in your industry, every second counts – so with GoTo Connect, you’ll be equipped with the tech to respond faster, manage smarter, and deliver a polished experience on every call.

Enhance your telephony infrastructure with features designed specifically for businesses like Best Option Restoration – where responsiveness and consistency are non-negotiables.

Elevate how you respond

Instantly route calls to the right local specialist, even during high-volume surges or emergencies.
Prioritize urgent calls with customizable call queues and advanced routing options.
Keep teams connected across locations and on the move with a single, cloud-based system.

Keep your brand front and center

Integrate professional greetings, branded hold messages, and real-time updates effortlessly.
Ensure consistent audio branding across every franchise location.
Make seasonal promotions or service alerts instantly available on the line.

Manage with confidence

Monitor call performance with detailed analytics and reporting tools.
Make changes to call flows and menus in real time through an intuitive dashboard.
Get dedicated onboarding and support from PHMG and GoTo Connect specialists.

Scale without complexity

Easily onboard new locations or mobile teams as your business expands.
Maintain centralized control while allowing flexibility at the franchise level.
Stay ahead of customer expectations with future-ready communications infrastructure.

Your Sound

Here’s an example we crafted for you

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Starting with your On-Hold Marketing Demo

Premium, empathetic, and practical – designed to reflect Best Option Restoration’s commitment to fast action and customer care. You can expect the same thoughtful production across every location and seasonal update.