A new era for your brand

PHMG × (Client Name)

Wherever your customers are, create a personal connection with messaging, music, and voice that make them feel at home.

Who we are

As the industry leaders in audio branding, PHMG has helped over 37,000 clients hit the right note since 1998. From the smallest start-ups to major global companies, our tailored audio productions put a sound to your business that callers can’t ignore, defining and strengthening your brand identity.

We know what matters to you

[ Helping people furnish their dream homes with a legacy of quality furniture.

For Havertys, every interaction is an opportunity to reflect your commitment to quality.

Often, that starts with a simple phone call – so we make sure it sets the right tone, delivering a seamless and sophisticated experience for your customers.

It could be as simple as directing your callers to the right place with smart call routing… or drumming up excitement about a new collection while they wait.

We’ll even extend that personal touch to video content and branded posts for your socials – keeping things consistent across multiple platforms.

With PHMG, you can bring your defining values of excellence, care and innovation to life at every point of contact – and not just at any single location, but all 130 of them.

The result? A sound as distinctive and enduring as Havertys itself.]

[ Showing the value of quality ]

[Keeping callers comfortable]

[You help create spaces where people feel they belong. Our world-class creatives do the same with custom music, messaging, and voice artistry – establishing a warm, refined tone that reflects your 140-year heritage.]

[Tailored for your brand]

[Every word, note, and sound is designed around Havertys – ensuring your values, collections, and customer promise are communicated beautifully at every touchpoint.]

[Answers before you answer]

[Keep callers engaged with updates on deliveries, in-store events, exclusive collections, and FAQs – so they stay informed, inspired, and ready to take the next step.]

[Protecting every opportunity]

[Smart, intuitive call routing connects customers to the right team member quickly – whether it’s for an order, a sale, or your free design service.]

One voice, endless possibilities

With PHMG, consistency and distinction come together. [ Your signature sound will echo your values across every location, while allowing for localized updates – ensuring every caller experience feels unmistakably Havertys.]

Here’s an example we crafted for you 

Audio Branding

Premium, smooth, and future-focused – all designed to honor Havertys’ heritage while driving growth and ensuring every caller feels right at home. You’ll get the same attention to detail for every location, seamlessly uploaded to your phone systems with exceptional support from us.

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Auto Attendant

Reflecting your reputation for quality, this clear, professional and carefully crafted message ensures every call feels consistent, on-brand and effortlessly connected.

70% of callers placed on hold with silence or generic music hang up within a minute. [Our elegant audio branding keeps them engaged – and on their Havertys journey.]

Powering the next 140 years with Complete Caller Experience

[ As Havertys continues to grow ] – opening new stores and expanding your footprint – your customer journey needs to evolve too, all while preserving the attention to detail that defines your furniture. With the Complete Caller Experience you can:

Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.
Deliver excellence
Reduce missed calls, boost efficiency, and deliver seamless, branded caller journeys. We handle setup, so you can focus on what matters most.
Stay connected
Benefit from smarter phone systems with enhanced call routing and ongoing support from our US-based teams.
Think big
Streamline operations across all locations – ensuring efficiency and consistency, even as new stores open.
Keep customers loyal
Reduce dropped calls that can cost revenue, ensuring customers remain engaged and connected.

Telephony Audio

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Socials

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Brand Sound Pro

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OUR CLIENTS

In good company

Going Beyond

Brand Sound

Pricing:
  • £ XX per month
  • 6 updates per annum
  • First & weeks deferred payments
  • No set-up fee
Included in the above package:
  • Licensing for On-Hold Marketing productions across X locations
  • Brand Sound™ – a unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Multi-Platform Music Licence to use your track across every marketing channel
  • Creative Workshop with an industry leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

+ Multi-Language

  • Voiceover and translations in additional language

+ Voice Pro

  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist

Brand Sound Pro

Pricing:

  • $ XX per month
  • X updates per annum
  • First 8 weeks deferred payments
  • No set up fee

Included in the above package:

  • Licensing for On-Hold Marketing productions across X locations
  • Unique music track tailored to your business
  • Creative copywriting from ingenious in-house writers
  • Choice of over 300 global voiceover artists
  • Brand-Sound ProM to play your exclusive music track across any marketing channel
  • Creative Workshop with an industry-leading Composer to uncover your unique sound
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist
  • Multi Language voiceover and translations in over 100 languages
  • Complete Caller Experience to streamline the full caller journey
  • Complete installation and upload
  • Studio time
  • Editing and marketing expertise
  • Dedicated Key Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates

Brand Symphony

Pricing:

  • $ XX per month
  • X updates per annum
  • First 8 weeks deferred payments
  • No set up fee

Included in the above package:

  • Licensing for On-Hold Marketing productions
  • Grammy award winning composition and production to create a unique piece of music tailored to your business
  • Globally renowned Copywriters trusted by global brand leaders
  • Choice of over 300 global voiceover artists
  • Brand Symphony™ to play your exclusive music track in any marketing channel you wish
  • Tailored Brand Workshop with our leading genre specific award-winning composers to uncover your unique sound
  • Music and Voice for Advertising – align your brand across broadcasting channels
  • Audio Production for Video to elevate your video marketing
  • Sonic Logo – a musical motif as iconic as your visual logo
  • Audio Tool Kit – edits of your track to use in your own content creation
  • Playlist of on-brand tracks for every move and moment
  • Voiceover Suite for all non-broadcast channels
  • Directed Voice Session with your chosen voice artist
  • Multi-Language voiceover and translations
  • Complete Caller Experience to streamline the full caller journey
  • Immersive Collaborative Experience with the development of your sonic identity
  • Complete installation and upload
  • Studio time
  • Personal Creative Consultant and a dedicated Key Account Manager to manage your projects

+ Complete Caller Experience (CCE)

  • Total call mapping to improve your caller journey
  • Comprehensive audio audit
  • Telephony solution proposal and delivery
  • System programming and readiness
  • Ongoing technical consultation and updates