Key Account Manager – North America
Manchester, UK
Account Management
Builtin have named us one of the best places to work in Chicago.
Our staff are committed to continuously improving. They’re not afraid of hard work. And they have passion coursing through their veins.
If this sounds like you, keep reading.
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.
Our success is all down to the talented individuals in our UK and US offices – and we’d like you to join them.
Salary: Base salary of £35k, OTE £55k – £60k
Location: Old Trafford, Manchester
Hours: 1:00pm – 10:00pm Monday – Thursday, 1:00pm – 6:00pm Friday (4.5 days)
Reporting to: Head of Key Accounts
Strategic objectives & responsibilities:
- Supporting a portfolio of new and existing clients
- Delivering a world-class consultative audio branding service and support through telephone, email and online meetings
- Liaising with the Copy, Production and Music & Voice teams with the Key Account Operations Associate to creatively develop client audio branding productions
- Providing expert audio branding advice that brings continual value to clients
- Maintaining strong communication channels and building valuable relationships with clients and internal departments
- On-board new Key Accounts to the highest standard to ensure the best start to their relationship with PHMG
- Using your expertise in audio branding to identify and close on new business opportunities
- Manage ‘tentative’ client situations to retain business and solve problems
Skills, Knowledge and experience required:
- Previous experience in a client service role
- An ambitious self-starter with drive, creativity, and a commitment to first-class customer service
- Highly organized and methodical
- Strong interpersonal skills – you’re enthusiastic and know how to interact with a team and clients
- Confident in face-to-face presentation
- An understanding of the fast-moving B2B market
- Strong listening and writing skills and an ability to speak articulately and confidently
- Motivated by targets and tight deadlines
- Shows initiative to identify and exploit potential vertical sales opportunities – and know how to close a deal
- Ability to work under pressure with a constant positive outlook when faced with complex client issues
- Expertise with all standard PC software and CRM databases
What you'll get in return:
- Competitive salary and rewards
- Career development and progression directly linked to your performance
- Free gym membership at PureGym
- Time off to celebrate life events
- Smart pension scheme following a three-month probationary period
- Life insurance and critical illness cover