Junior Field Services Assistant Coordinator

Chicago, IL

Client Technology Solutions

Builtin have named us one of the best places to work in Chicago.

Our staff are committed to continuously improving. They’re not afraid of hard work. And they have passion coursing through their veins.

If this sounds like you, keep reading.

lady drinking coffee at table in meeting

Role: Junior Field Services Assistant Coordinator

Address: 401 N Michigan Ave, Chicago, IL

Hours: 8:30am – 5.30pm

Compensation: 44K OTE

Job Description:

Oversees the operation and execution of services at a work site or client location. Scheduling technicians to visit clients for service or repairs or coordinating the efforts of multiple contractors on a project, makes sure that the appropriate staff, equipment, and materials are on hand to complete work on time and according to customer expectations. Interfacing with field workers, and third-party material suppliers. Ensure the smooth operation of field activities, including field safety and work quality. Split their time between the office and administrative duties as assigned. Reports to Field Service Manager or operations manager.

 

Responsibilities:

  • Manage the daily project activities of the field cases

  • Facilitate the work of the local technician on various levels

  • Summarize, evaluate and update on a regular basis the cases in accordance with the established planning schedules

  • Maintain regular contact with technicians

  • Analyze how the field work develops; liaise within inner organizations on installations and upgrades and determine any changes to the work order and service levels

  • Be responsible for the application, compliance and regular updating of the job work order in place both by technician and account management
  • Provide the General Coordination with technician feedback and systematically report in writing any work order incident involving the cases

  • Monitor the daily status / timing of the cases by the technicians.

  • Contribute to the monthly activities report

Desired skills/Requirements 

  • Bachelor’s degree or equivalent
  • Substantial knowledge of standard logistics procedures and practices required

  • Excellent communication and representative skills (written, oral, cross-cultural)

  • Ability to multitask and deal with stressful situations.

  •  At least 1-2 years previous field experience, ideally in a similar role.

  • Previous experience in telecom /data projects

 

Perks of working at PHMG:

 

  • 18 days PTO, 2 VTO days, plus 9 federal holidays, and day following your birthday
  • Complete health benefits package including employer sponsored life insurance
  • 401K with company matching
  • Ventra Transit Benefit program
  • Exciting social scene and lively atmosphere (intramurals, happy hours, etc.)
  • Dynamic offices with spectacular views of Lake Michigan
  • Monthly on-site barber and masseuse
  • Free onsite gym membership

 

About PHMG:

 Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the caliber of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.

#LI-MT1

 

Apply for this role

Accepted formats: pdf, doc, docx, txt, rtf
Accepted formats: pdf, doc, docx, txt, rtf

What is your expected salary? *