Head of Key Accounts
Manchester, UK
Client Care
Builtin have named us one of the best places to work in Chicago.
Our staff are committed to continuously improving. They’re not afraid of hard work. And they have passion coursing through their veins.
If this sounds like you, keep reading.
Role: Head of Key Accounts
Location: Old Trafford, M16 0PQ
Hours: Flexibility required to support global markets
Salary: £45,000 base (up to £70,000 OTE)
As the Head of Key Accounts for PHMG, you will be the driving force behind the strategic direction and operational excellence of your department. Your leadership will be integral to the management and development of a high-performing team, ensuring the delivery of exceptional client experiences.
In this role, you will oversee a team of eight Key Account Managers, each responsible for managing a portfolio of our most prestigious accounts, spanning both longstanding partnerships and newly acquired clients from our adept sales division. By working closely with creative and technical teams, your leadership will facilitate superior service delivery and client consultations tailored to their evolving needs.
Key Responsibilities:
- Making informed decisions about your team, clients, and strategic direction of the department, setting a strong example as a visible role model for Key Accounts
- Demonstrating flexibility in adapting plans as circumstances change, presenting with a motivational style that keeps the team engaged and motivated.
- Staying calm and focused on achieving objectives, delivering high-quality results, and overcoming obstacles. Analysing and adjusting quickly when challenges arise.
- Clearly communicating the 'why' behind any change, providing a vision of improvement and personal benefits for your team.
- Identifying patterns in data, translating key performance indicators (KPIs) and metrics into a clear and simple 'data story.' Asking questions to address underlying issues and mitigate risks.
- Emphasising team culture, showcasing PHMG values such as passion, hard work, continuous improvement, and investment in skills and personal development.
Strategic Objectives and Responsibilities:
- Acting as the voice of Key Accounts, equally comfortable with long-term strategy and hands-on client service. Creating plans for future success and intervening when necessary for improvement.
- Ensuring the team align with your vision, acting on your behalf with a detailed understanding of your goals.
- Collaborating closely with internal stakeholders, sharing market knowledge and fostering mutual respect in line with PHMG's growth plans.
- Reporting monthly on the health of your client base, making informed decisions based on data and insight.
- Holding yourself accountable for role-modelling expected behaviours and values, leading with trust and integrity.
Benefits
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG:
At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.
This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?
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