Director of Technology Operations

Manchester, UK


Builtin have named us one of the best places to work in Chicago.

Our staff are committed to continuously improving. They’re not afraid of hard work. And they have passion coursing through their veins.

If this sounds like you, keep reading.

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Role: Director of Technology Operations  

Location: Manchester

Package: Negotiable depending on experience


PHMG is a global leader in audio branding, providing tailored music and messaging solutions to prestigious brands across industries. As the Director of Technology Operations, you will play a crucial role in owning our global IT operations. Understanding, maintaining, leading, and developing PHMG’s IT operations support system.

Reporting to the Chief Digital Officer you will lead and advise across various department and locations, supporting infrastructure, data, telephony, network, CRM, cloud, change management, cyber security and other key IT elements.


Job Responsibilities

  • Own the IT Operations function with 19 direct reports (Network, infrastructure, security)
  • Strong understanding of enterprise systems – Email, Network, Telephony, Finance systems, CRM systems and Salesforce
  • Experienced and understanding of how a contact centre works, cloud, change management, cyber security
  • Responsible for building business cases, policies, and procedures
  • Strong background in IT Service Delivery, Change, SDLC, Dev Ops and Agile methodologies

Candidates Experience Requirements

  • IT Operations experience with a background of IT Service delivery
  • Experience of reporting up to board / CIO level
  • Sales / B2B background / understanding
  • Commercially minded around contracts, agreements, and business cases
  • Experience working with Salesforce


About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.



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