Operations Associate

PHMG works with more than 36,000 clients across the globe – and we’re committed to delivering the very best service to every single one. This dedication to has led to the rapid expansion of our client care teams, creating brand new opportunities for talented people who share our passion. If you’re a natural born communicator, master of customer relations and an expert in seizing opportunity, we want to hear from you.

We’re looking for ambitious Operations Associates to join our rapidly expanding Client Care team to play a vital role in the day-to-day management of an account base, made up of long-standing clients and new clients signed up by our expert sales teams.

Our Operations Associates play a key role in ensuring our clients receive high-quality and timely service by partnering with different teams in the organisation such as Account Managers/Account Directors, Production, Engineering and Copy teams to support with administrative tasks.

Role:                                               Full time, permanent
Compensation package:              £26,000 basic with realistic first year earnings of £28,000
Office location:                             Old Trafford, Manchester, M16 0PQ
Working hours:                             8.45am – 5.15pm (Monday to Friday)

What you’ll be doing:

• Taking responsibility for the project management of all creative aspects of the client journey
• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions
• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases
• Contacting clients following email campaigns to ascertain update requirements
• Understanding the Account Managers client base and supporting with searching for additional business opportunities
• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required
• Performing audio branding quality check calls with clients and troubleshoot when required

What you’ll need to succeed:

• Solid verbal and written communication skills with proven experience within a similar role
• An ambitious self-starter with drive, creativity and a commitment to first-class customer service
• Strong listening and writing skills and an ability to speak articulately and confidently
• High levels of attention to detail and expert organisational/time-management skills
• Expertise with all standard PC software and CRM databases
• A commercial mindset to be able to balance client need with business objectives
• Commitment to personal development and career growth

What you’ll get in return:

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership at PureGym from your first month
• All expenses paid company events in sought after venues
• Birthday time off to celebrate
• On-site barber and beautician
• Exciting social scene and lively atmosphere
• Creative, spacious offices with breakout areas and bar
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Cycle to work scheme
• Smart pension scheme

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 39 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track^™ – strengthening their business identity in the most memorable, emotive way.

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